FAQs
[/col] [/row] [row label=”Questions” h_align=”center”] [col span=”10″ span__sm=”12″ span__md=”12″ align=”left”] [divider width=”100%” margin=”3em” color=”rgb(9, 14, 29)”] [row_inner label=”Question Wrapper: 1″ style=”collapse”] [col_inner span=”4″ span__sm=”12″ span__md=”12″] [featured_box img=”10855430″ img_width=”50″ pos=”left” margin=”0px 0px 30px 0px”]Account & Order
[/featured_box] [/col_inner] [col_inner span=”8″ span__sm=”12″ span__md=”12″ align=”left”] [accordion] [accordion-item title=”How do I place my order?”]To place your order, follow these steps :
- Browse through our wide range of products until you find something you like. This should be pretty easy- all our products are awesome! After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
- Once you’re done, click the ‘Add To Cart’ button
- After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping (you know you want to) or confirm the order and click ‘Checkout’.
- From there, you can either log into you existing Zapvi account or simply continue as a ‘New User’ and create one.
- Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
- Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
- You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
- We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 2-7 business days depending on where you live. (we know you hate waiting around).
- All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.
- As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
- For any other assistance/ issues you can write to us at help@zapvi.in or call us on our helpline, and we’ll help sort things out.
- You’ve placed an order for your favourite products and cannot wait for them to arrive. We know the feeling! To find out when your order is arriving, you need to first log in to your account. Click on the icon to the left of the cart (located on the top right corner) and enter your details.
- Click on Orders to see the status of your current order (as well as your order history). You can also simply click on ‘Track Order’ on the top right, type in your order ID, and check your order status. Yes, it’s that easy!
- After your order has been successfully placed, you will immediately receive confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS (yes, we like making sure you’re updated every step of the way).
- In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
- If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at help@zapvi.in .
Payment Mode
[/featured_box] [/col_inner] [col_inner span=”8″ span__sm=”12″ span__md=”12″ align=”left”] [accordion] [accordion-item title=”Is it safe to shop online if I make payment using Net Banking, Debit Card, or Credit Card?”]All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.
If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).
- There are absolutely NO hidden charges for any of our products- what you see is what you pay.
- Any applicable octroi, sales tax, and other charge is borne by Zapvi.in. You will only be paying the amount that you see in your order summary.
In case there is a failure in payment, please retry and keep the following things in mind:
- Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
- If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at help@zapvi.in
Shipping & Tracking
[/featured_box] [/col_inner] [col_inner span=”8″ span__sm=”12″ span__md=”12″ align=”left”] [accordion] [accordion-item title=”How long will it take for my order to be delivered?”]- Orders in India are typically delivered in 1-4 business days in metros and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
- Please Note : Mobile covers, mugs, posters, and Make Your Tee (MYT) are made-to-order. They will be shipped out 3-4 business days after the order is placed. Patience is key!
Zapvi.in provides FREE shipping for all orders above Rs. 445 in India. A shipping charge of Rs. 60 is payable only on orders below Rs. 399.
[/accordion-item] [accordion-item title=”How do I track my order?”]You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link to track your order. You can also track it from your account on the website. Select ‘Orders’ from the top right corner and then you can click on ‘Track Order’.
[/accordion-item] [accordion-item title=”What if my order is undelivered?”]For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a reship after courier partner delivered product us. kindly allow some time to reshipp your order again.
[/accordion-item] [/accordion] [/col_inner] [/row_inner] [divider width=”100%” margin=”3em” color=”rgb(9, 14, 29)”] [row_inner label=”Question Wrapper: 4″ style=”collapse”] [col_inner span=”4″ span__sm=”12″ span__md=”12″] [featured_box img=”10855651″ pos=”left” margin=”0px 0px 30px 0px”]Returns & Cancellation
[/featured_box] [/col_inner] [col_inner span=”8″ span__sm=”12″ span__md=”12″ align=”left”] [accordion] [accordion-item title=”How do I return/ exchange my product(s)?”]- Customers can return their order within 3 days after an order has been delivered.
- All items must be in unused condition with all original tags and packaging intact.
- You can only apply for a Replacement If your Product Was Wrong or Damaged from your Zapvi.in account. For Replacement Kindly contact on help@zapvi.in
Zapvi.in
22 2nd Floor GATE-2, Girivar Park,Opp.Shubham Industrial Park,
Saniya Hemad Gam
Surat – 395006
- After we receive your courier and perform all the necessary quality checks, we will refund the product amount to you as Points in your Zapvi.in account. You can use these points while placing a fresh order on the website. Refund of Shipping and COD charges is not applicable.
- Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a government of India owned entity and has the most widely distributed postal network in India. Please avoid using Professional Couriers as they are not the most reliable.
- International orders are not eligible for return/ exchange unless an incorrect product has been delivered.
- Defective products need not be sent back to us, unless confirmed by the Customer Care team. If you have received a defective product, send us images at mailto:help@zapvi.in and we will get back to you.
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You may request to cancel your order for a refund, up to 2 hours after the date and time of the order. All cancellation requests will be accepted within 2 hours and we will initiate a refund to your original payment method. In that we deduct Rs. 60 as processing fee for any amount of orders you place on zapvi.in.
Cancellations after 2 hours will not be accepted. When you buy service and products from Zapvi.in, you agree to these terms.
Refund
[/featured_box] [/col_inner] [col_inner span=”8″ span__sm=”12″ span__md=”12″ align=”left”] [accordion] [accordion-item title=”What are the terms and conditions for refund?”]Zapvi offers a replacement guarantee only if the product received is damaged/defective. Please get in touch with us at help@zapvi.in within 3 days of receiving your order if you would like to have it replaced. We will provide a shipping address that you can ship your order back to. Zapvi will dispatch a replacement as soon as we receive your returned order.
We do not exchange products if the customer has ordered a wrong item.
We do not guarantee that your monitor’s display of color will be accurate. The brightness, contrast and resolution of your screen will make the color of the product look slightly different.
Return/exchange will not be applicable if the product is disliked by the customer, or if a wrong product was ordered.
[/accordion-item] [accordion-item title=”What are the rules for refunding courier charges?”]- As we do not have a reverse pickup facility yet. So you need to send back by yourself to our address and it’s charge pay by you.
In case you have already paid for your order, refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order. (As per Bank/Payment gateway norms.)
[/accordion-item] [accordion-item title=”I haven’t received my refund yet. What should I do?”]- We update our customers via email once we initiate the refund procedure.
- If we’ve emailed you about initiating the refund procedure, kindly wait for the process to be completed.
Miscellaneous
[/featured_box] [/col_inner] [col_inner span=”8″ span__sm=”12″ span__md=”12″ align=”left”] [accordion] [accordion-item title=”Do you take bulk orders/ customise products?”]Yes, we absolutely do. You can email us with your order and design details at help@zapvi.in. We’ll also try and work out a discount for you, depending on the quantity of your order.
You can check out our Bulk/ Custom Orders page for more details.
[/accordion-item] [accordion-item title=”Will I automatically receive marketing emails from you after registration?”]You will automatically get subscribed to our newsletter after registering with us. In case you do not want to receive our newsletter, you can click on the unsubscribe link in the email (we’ll really miss you though, so please don’t).
[/accordion-item] [accordion-item title=”What to do if I forgot my password?”]This keeps happening to us as well- there’s just too many accounts to keep track of. Just click on the ‘Forgot Password’ option when logging in, and the password reset link will be sent to you via email.
[/accordion-item] [accordion-item title=”I want to place an order but I don’t want any price tag or invoice attached as it is a gift for someone. Is it possible?”]- We know our products make for great gifts. But we’re extremely sorry, this cannot be done because of legal and tax requirements.
- We also have to leave the tags intact in case the person you’re gifting faces any issues and would like to exchange/ return the product (makes sense, right?).
We only sell online so there is no try-and-buy option available. However, in order to make sure you in pick the right size, we have a size chart with body measurements on our product pages. For any queries, please write to us at help@zapvi.in .
[/accordion-item] [accordion-item title=”I wish to add few more products in my order. Will it be possible?”]Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.
Still have a question?
Please contact us for more information.
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